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TECHNICAL 

FREQUENTLY ASKED QUESTIONS

Why can't I download the Firestorm Viewer?

PDF Instruction Guide for Downloading, Installing and Logging In to Kitely Welcome Centre virtual environment. This should give you everything you need.  Support is available on request.
firestorm_viewer_download_and_log_in_process.pdf
File Size: 59 kb
File Type: pdf
Download File

If you are a mac user and get an error message that says that you are not able to download software from an unlicensed or unidentified provider don't worry this is a common issue.  You can fix this by going to this link ​
Make sure your pc or mac is powerful enough to run the Firestorm viewer.  Check out the recommended specs for running Firestorm Viewer. 
Choose the correct viewer when first downloading Firestorm Viewer app (image #1) on your operating system. Select your operating system (Image #2) 
IMPORTANT - please read the updated information about the update for the Firestorm Log In page - 
Picture
Image #1
Picture
Image #2
IMPORTANT: DOWNLOAD AND READ THE FIRESTORM LOG IN UPDATE 
The Kitely log in page is currently not visible to new account holders due to updates made by Firestorm. This document will help fix the issue of being able to see and log in to the Kitely homepage. 
firestorm_log_in_update.pdf
File Size: 276 kb
File Type: pdf
Download File

Why can't other people hear me speak in world?

If people are not able to hear your voice in-world you may need to set up your mic settings differently.  Download this guide to fix the issue. 
why_cant_other_people_hear_my_voice_in_world___1_.pdf
File Size: 159 kb
File Type: pdf
Download File

Why do the graphics in the world look bad quality?

Sometimes when you log in your graphics settings may need adjusting to get the best experience. Please download this guide to ensure that you have optimum settings for your particular system. 
why_do_my_graphics_look_bad_quality_in_the_world___1_.pdf
File Size: 139 kb
File Type: pdf
Download File

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